Refund policy
Returns & Refunds
We hope you love your order, but if something doesn’t work out, eligible items may be returned for store credit.
RETURNS
Return requests must be submitted within 7 days of the date your order is marked as delivered.
Once your return has been approved, it must be shipped back within 7 days of approval.
To be eligible for a return, merchandise must be unworn, unwashed, undamaged, and have all original tags attached. Items must also be free of stains, makeup, deodorant marks, odors, or any other signs of wear.
Difficile.Club reserves the right to refuse any return that does not meet these conditions.
STORE CREDIT
We do not issue refunds to the original form of payment. Approved returns will be issued as store credit, valid for 90 days from the date it is issued.
Original shipping charges are non-refundable.
EXCHANGES
We do not offer direct exchanges.
If you would like a different size or item, you may return your eligible item for store credit and use the credit to place a new order.
Please note that availability is not guaranteed.
RETURN SHIPPING
Once your return request is approved, a prepaid return shipping label will be provided.
A $5 return shipping fee will be deducted from your store credit.
Your return must be shipped within 7 days of approval. Instructions for sending your return will be included with your return approval.
FINAL SALE
Sale items and items purchased during designated final-sale promotions or with designated promotional discount codes are final sale and cannot be returned.
Any additional merchandise marked FINAL SALE on the product page is also not eligible for return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@difficile.club as soon as possible.
Please include your order number and photos of the item so we can make it right.
If the issue is the result of an error on our end, you will not be responsible for return shipping costs.
HOW TO REQUEST A RETURN
To request a return, contact us at hello@difficile.club within 7 days of delivery and include:
- Your order number
- The item(s) you would like to return
- The reason for your return
Items sent back without an approved return request may not be accepted.
Once your return is received and inspected, we will notify you of its status. If approved, your store credit will be issued and will remain valid for 90 days from the date of issuance.